Frequently Asked Questions
Everything you need to know about your Jeffree Star Cosmetics order.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package's journey.
What is your return policy?
We offer a 14-day return policy for unopened and unused products. Due to the nature of our cosmetics, we cannot accept returns on items that have been opened or swatched.
Are your products vegan and cruelty-free?
Yes, Jeffree Star Cosmetics is 100% cruelty-free. Most of our products are also vegan; please check the specific product description for the vegan icon to confirm.
Do you ship internationally?
We ship worldwide! Please note that international orders may be subject to customs fees, duties, and taxes based on your country's regulations, which are the responsibility of the customer.
What should I do if my package arrives damaged?
If your items arrive damaged, please contact our customer support team within 48 hours of delivery with your order number and photos of the damaged product and packaging.
Can I change or cancel my order after it's placed?
To ensure fast shipping, orders are processed immediately. Therefore, we are generally unable to make changes or cancellations once an order has been submitted.